Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received an error from your local shipping and delivery service and would certainly like to end your order, very first check your e-mail and/or spam filter this means you clicked upon the correct delivery address and/or WEB ADDRESS. Once this has been done, in case you are continue to thinking about continuing, just reply to the email with the information on your request and you will greatly appreciate virtually any assistance you might offer. For technical issues, you may possibly need to get in touch with customer support via their own phone number: (Toll Free). Alternatively, if a person have any additional questions, you could send us an email and all of us will do our utmost to be able to assist you.
Your bundle will arrive at your door within 7 to ten operating days. Please be aware of Smok Novo 2 which shipping times may vary from a single courier company to be able to another. Therefore, it is, always preferable to buy with a reliable company. To help ensure your package deal arrives safely, we all always advise of which you sign your current parcel’s “Thanks With regard to Sending” section mainly because it arrives. Your nearby delivery services are required to plainly display this signature bank confirmation on all sent items, including Element Vape products.
When your parcel is here at your door, you will have to collect that as soon because possible. This will be normally done by completing a self-addressed, stamped envelope together with your return tackle and tracking amount. Upon arrival, keep your unit is fully charged and well prepared to start using this immediately. Tend not to hold out for your Component Vape product in order to warm up; it can not be stressed adequate, particularly in the case regarding rechargeable batteries.
As layed out inside the above section, when shipping in order to UK residents, shipping will be facilitated simply by one of our countrywide network of courier companies, such as DPD, FED EX or UPS – but please enable for additional costs to be taken into consideration whenever placing your order. Customers located inside the Republic of Ireland are not authorized to buy online. In most cases, consumers located within the particular Republic of Ireland in europe will be struggling to purchase the product by using credit credit cards or debit cards. We are currently encountering some issues with credit card scams in European countries and in certain instances, payments made using these methods may possibly be declined or even reversed. In add-on, all deliveries to be able to EU customers may possibly be controlled by taxes and import tasks.
Whenever shipping internationally, please note that customs procedures are incredibly time-consuming and often require the help of a great independent customs broker. In the case of an brought in product, delivery periods will be dependent on your courier’s international delivery services and transit occasions may greatly surpass our internal shipping and delivery estimates. In case you are not sure of expected transportation times, please get in touch with us immediately. International orders will generally arrive within 3 to 5 business days right after payment has recently been received.
For those questions relating to this matter, you should note that concerns should be directed towards our company headquarters. Should an individual need to create adjustments or inquire about our services in general, you could do so from anytime during company hours, Monday through Friday, except Saturday, Wednesday, and Thursday. Should you have got any other questions, you can both contact our customer service team or even one of our sales representatives at the main office. In the event you prefer to place your order online, you are welcome to visit our website and follow the simple instructions provided. All billing plus ordering information will be provided in the click of a button.
As constantly, we strongly recommend that all purchases be paid for in full before shipping and delivery or delivery regarding products. Any modifications to shipping or perhaps delivery policies will probably be clearly indicated after receipt of repayment. In the event of a defect in any merchandise, please contact us all right away for a return or substitute. As long since your satisfaction will be our number one priority, we will work with you to make certain that you possess the absolute best electric products available.